Question 1

What exactly is Office Hours?

Accepted Answer

Office Hours is a monthly bookkeeping Q&A community hosted by Jennifer Jesseau, a Certified Professional Bookkeeper, on Microsoft Teams. Each month includes a live 60-minute session where you can ask bookkeeping questions, plus ongoing access to the community between sessions. It is designed for small business owners who want clear, practical bookkeeping guidance without hiring ongoing services.

Question 2

Who is Office Hours designed for?

Accepted Answer

Office Hours is built for small business owners in Canada who manage their own books or are just getting started with bookkeeping. Whether you are learning QuickBooks Online, have questions about HST and GST, or need help understanding CRA deadlines, this community gives you direct access to a Certified Professional Bookkeeper. It is especially valuable for sole proprietors and new entrepreneurs.

Question 3

Is this a replacement for an accountant or tax professional?

Accepted Answer

No. Office Hours provides general bookkeeping education and guidance only. It does not replace professional accounting or tax services, and it does not create a bookkeeper-client relationship. Jennifer shares practical knowledge about bookkeeping processes, CRA expectations, and common mistakes, but you should always consult a qualified accountant or tax professional for advice specific to your situation.

Question 4

I am already a Beleaf Bookkeeping client. Do I get access?

Accepted Answer

Yes. Office Hours is included free for all active Beleaf Bookkeeping clients. You do not need a separate subscription. Contact Jennifer directly to receive your Microsoft Teams community invitation.

Question 5

What happens during a live session?

Accepted Answer

Each live session runs for 60 minutes on Microsoft Teams. Jennifer covers common bookkeeping topics, CRA deadline reminders, and answers questions submitted by community members. You can ask about QuickBooks Online, HST and GST filing, payroll, bank reconciliation, and other day-to-day bookkeeping challenges. Sessions are interactive, so you get answers tailored to your situation.

Question 6

What if I miss a live session?

Accepted Answer

Every live session is recorded and made available to all community members. You can watch the recording at any time, so you never miss out on the information shared. You can also post your question in the community before the session and Jennifer will address it during the live Q&A.

Question 7

Can I ask questions between live sessions?

Accepted Answer

Yes. The Microsoft Teams community is available between sessions for you to post questions, share experiences with other small business owners, and access resources. Jennifer monitors the community and provides guidance, so you do not have to wait until the next live session to get help.

Question 8

What topics are covered?

Accepted Answer

Sessions cover practical bookkeeping topics including QuickBooks Online, CRA deadlines and expectations, HST and GST filing, payroll processing, bank reconciliation, expense tracking, financial reporting basics, and common bookkeeping mistakes to avoid. Topics are driven by community questions, so the content stays relevant to what members actually need.

Question 9

How much does Office Hours cost?

Accepted Answer

Office Hours is available at two price points: $59 per month or $159 per quarter. The quarterly plan saves you the equivalent of one month. Both plans include the same access to live sessions, community features, recordings, and resources. Existing Beleaf Bookkeeping clients receive free access.

Question 10

Can I cancel my subscription at any time?

Accepted Answer

Yes. There is no long-term commitment. You can cancel your monthly or quarterly subscription at any time through your Stripe account. Your access continues until the end of your current billing period.

Question 11

How do I pay?

Accepted Answer

Subscriptions are processed securely through Stripe. You can pay with a credit card or debit card. After subscribing, you receive a confirmation and your Microsoft Teams community invitation within two business days.

Question 12

How do I join Office Hours?

Accepted Answer

Choose a monthly or quarterly plan and complete your subscription through Stripe. Within two business days, you will receive an invitation to the Microsoft Teams community. Once you accept the invitation, you have full access to post questions, join live sessions, and browse recordings and resources.

Question 13

Do I need Microsoft Teams installed?

Accepted Answer

Yes. The community and live sessions are hosted on Microsoft Teams. You can use the free version of Microsoft Teams on your computer, phone, or tablet. If you need help setting up Teams, Jennifer can walk you through it after you subscribe.

Question 14

When are the live sessions held?

Accepted Answer

Live sessions are held once per month. The date and time are announced in the Microsoft Teams community in advance so you can plan ahead. Session times are chosen to work for small business owners across Canadian time zones.

Office Hours FAQ

General

Sessions & Content

Billing & Plans

Getting Started

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